Refund policy

As of November 14, 2024

All transactions are final, which means you can not return or exchange items purchased. 

Damages and issues

Please inspect your order upon reception. If the item is defective, damaged or if you receive the wrong item please contact us immediately with your issue as well as proof. Once evaluated you may be eligible to receive a refund or the item you ordered at no additional charge. Please do not send the item back to us and discard it safely. Please be mindful that we do have the right to not issue a refund. 

Exchanges

We do not accept exchanges. Please do not send any item you receive back to us. If there is an issue with your item, contact us so it can be resolved. 

Refunds

We will notify you once we’ve received and inspected your issue, and let you know if a refund was approved or not. If approved, you’ll be automatically refunded on your original payment method typically within 10 business days. Please remember it may take time for your bank or credit card company to process and post the refund.

If more than 20 business days have passed since we’ve approved your refund, please contact us at hello@xquisiteiceavenue.com.

Unfortunately, we cannot accept refunds on sale items. 

Disclaimer: All policies (including but not limited to this policy) are subject to change to reflect changes to our practices or other legal, operational, or regulatory reasons so please check our policies every time you visit our site.